Itec has introduced Sentry, a remote multifunctional product (MFP) management solution designed for companies that want to reduce their document output device downtime and improve office productivity.

What makes this solution different is that it integrates directly into Itec's ERP system - a first in the office automation industry in South Africa - enabling the entire device fault management process to be automated, greatly improving service levels.

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Automatic Call and Event logging [<2min]

Events automatically sent to the Service Centre in less than 2mins of occurrence. Downtime reduced considerably Client not inconvenienced by having to phone Support Centre Client not required to answer questions or provide technical input to Service Centre. Details and accurate information automatically provided to Service Centre - facilitates shortened downtime.

Automatic gathering of Meter Readings

Meter reading gathered on an automatic scheduled basis. Client not inconvenienced by having to collect and phone meter readings through to the Support Centre. All meter readings 100% accurate - no possibility of over or under readings that need to be corrected.

Pre-visit Performance Data Collection

Prior to visiting a site, the technician is able to gather crucial information about the failure which will in turn enable him to best prepare himself for the repair. A good understanding of the problem before the first visit will minimise the number of visits required to resolve the problem. Downtime reduced considerably Part life thresholds ensure that critical part are proactively replaced according to factory specifications. Machine reliability & productivity enhanced. Unit performance monitoring to maximise in productivity and cost saving